We accept multiple payment methods, including credit/debit cards, PayPal, WeChat Pay，Alipayand [other supported methods such as Apple Pay]. Simply select your preferred payment method at checkout.
Log in to your account and navigate to “Order Details” or “Profile Settings.” Update your address information before your order enters the fulfillment stage. If the order has already shipped, contact our customer service for assistance.
Orders can generally be canceled 24 hours of placement, provided they have not yet entered the shipping phase. Cancel the order through “Order History” in your account or contact customer service for help.
We support credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, WeChat Pay，Alipayand and [specific payment methods, e.g., bank transfers]. All transactions are secured to ensure your safety.
Yes! Please apply your coupon during the checkout process. Ensure the coupon is valid (check the expiry date) and applicable to the items in your order (some coupons may be restricted to specific products).
The typical process is as follows:
- Place the order and confirm product details.
- Complete the payment.
- Our team processes the order and prepares it for shipping.
- Items are dispatched via the selected logistics provider.
- Track the delivery and receive your package.
Contact our customer service immediately and provide photos of the damaged product and its packaging. We will assist with returns, exchanges, or refunds based on the circumstances.
Items are typically shipped together if they are in stock and meet compatibility requirements. However, if products have differing inventory statuses, sourcing locations, or logistical needs, they may be shipped separately. You will receive tracking updates for each individual shipment.
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